Shipping

Shipping Information at Stelvix™

Thank you for choosing Stelvix™! We want to ensure that you receive all the important information about our shipping.

Processing Time

We strive to process all orders as quickly as possible. Orders are usually processed within 1-2 business days. During busy periods, it may take a little longer.

Shipping Methods and Costs

📍 Shipping within Germany – Free shipping via reliable shipping partners.
🚀 Delivery Time – Orders are typically delivered within 8-12 business days. In exceptional cases, delivery may take longer due to unforeseen circumstances.
🌍 International Shipping – Shipping costs for other countries will be displayed during checkout.

Tracking & Tracking

Once your order has shipped, you will receive a tracking number by email. Please note that it may take up to 24 hours for the tracking information to update.

Customs, Taxes, and Duties

All prices on our website include taxes. For orders within the EU, there are no additional customs fees or import duties.

Missing or Damaged Items

📦 Missing something or received a damaged product? Please contact us within 48 hours of receipt at info@stelvix.com. We will provide a solution immediately.

Incorrect or Incomplete Addresses

Please make sure your shipping address is correct and complete, including:

✔️ Full name of the recipient
✔️ Street and house number
✔️ Postal code and city
✔️ Country

An incomplete or incorrect address may cause delays. If we notice an error, we will try to contact you for the correct details.

Contact

For questions regarding our shipping terms, you can reach our support team via:
📧 Email: info@stelvix.com